Refund and Return Policy

Effective Date: 25/10/2024

At LUXURYKIDSFASHION, we want you to feel confident and satisfied with your purchase. If for any reason you’re not completely happy with your order, we offer a straightforward refund and return process. Please review the details below.

1. Return Eligibility

  • Wedding Dresses: Returns are accepted within  of delivery for unworn, unaltered, unwashed, and undamaged dresses with all original tags attached.
  • Accessories: Accessories (such as veils, belts, and jewelry) must be returned within  in their original packaging and condition.
  • Custom Orders: Custom-made or altered dresses (such as those tailored to specific measurements) are non-returnable and non-refundable unless they arrive damaged or defective.
  • Sale Items: Items purchased during a sale or clearance are typically final sale and not eligible for return unless otherwise noted.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [Your Email] within  of receiving your order, providing your order number and reason for return.
  2. Approval: Once your return request is approved, we will provide you with a return authorization number and shipping instructions.
  3. Return Shipment: Pack the items securely, ensuring that all tags are attached, and send them back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
  4. Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria. Refunds will be processed within  of receiving the return and will be issued to the original payment method.

3. Refunds

  • Full Refund: Eligible items returned within the stated time frame will receive a full refund, minus any shipping fees or restocking fees (if applicable).
  • Partial Refunds: Items returned outside the return window or in a non-saleable condition may be subject to partial refunds or rejected entirely.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged on arrival).
  • Restocking Fees: A restocking fee of  may be applied to certain items if returned outside the specified conditions.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired product.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made dresses or dresses altered to personal measurements.
  • Sale or clearance items (unless defective).
  • Worn, damaged, or altered items.
  • Personalized items such as engraved accessories.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within of receiving your order with photos of the issue. We will arrange for a return or exchange at no additional cost to you.